Refund Policy

🔁 Refund & Return Policy – Shivra Limited

At Shivra Limited, we strive to offer you high-quality, trending products at the best possible prices. Since many of our items are imported or sourced directly from manufacturers (including international suppliers like China), please read our return and refund policy carefully before placing an order.

🚫 Non-Returnable Products

Most of our products, especially electronic gadgets, personal items, and imported goods, are non-returnable and non-refundable unless:

  • The product is damaged or defective on arrival

  • You received the wrong item

  • There is a manufacturing fault

In such cases, you must contact us within 48 hours of receiving the product along with photo/video proof.

✅ Conditions for Returns (If Eligible)

  • Product must be unused, in original packaging, and in resalable condition

  • Customer must raise a return request within 2 days of delivery

  • Returns are accepted only if pre-approved by our support team

Please note: Return shipping charges may apply, and refunds (if approved) will be processed to your original payment method within 5–7 business days.

💬 How to Request a Return or Refund

  1. Email or WhatsApp us with your order ID, issue details, and images/video of the product.

  2. Our team will review the case and respond within 24–48 hours.

  3. If approved, we’ll guide you through the return or refund process.

⚠️ Important Notes

  • Change of mind or personal dislikes are not valid reasons for returns.

  • Minor color or packaging variations may occur due to lighting or shipping and do not qualify for returns.